سياسة الاسترجاع والاستبدال

Return and Exchange Policy

1. In case of missing items

• If an order is received with missing items, the missing product will be sent by puffin Store after verifying the customer’s proof of shortage.

2. In case of extra items

• If extra items are received in an order:
• The customer must contact customer support.
• The support team will issue a return shipping label for the customer.
• The shipment must be handed over to the shipping company designated by the store.
• The store will cover all return shipping costs.

3. Non-returnable and non-exchangeable products

• In accordance with the instructions of the Ministry of Commerce and to ensure public health:
• Consumers are not allowed to return or exchange accessories, including prayer beads (Subha) and related items.

4. Return and exchange conditions

• Products can be returned within 3 days from the date of delivery.
• Products can be exchanged within a maximum of 7 business days from the date of order.

Conditions:

1. The product must be in its original condition, unused and undamaged.
2. The customer bears the shipping cost for returns.
3. Coffee products cannot be returned or exchanged after purchase, except in cases where a different product from the invoice is delivered.

5. In case of wrong or different product

• If a wrong or incorrect product is delivered:
• Puffin Store will fully cover the return shipping cost.
• The correct product will be shipped to the customer at no additional cost.
• The product must be in its original condition as received, unused and undamaged.